Refund Policy

This Cancellation and Refund Policy explains how SteadyFlow Solutions Group LLC (“SteadyFlow,” “we,” “us,” or “our”) handles cancellations, rescheduling, no-shows, and refund requests for notary, Remote Online Notarization, loan signing support, wedding officiant, and business support services.

APPOINTMENT REQUESTS

Submitting an appointment or service request does not guarantee acceptance. An appointment is confirmed only after SteadyFlow approves or confirms it.

Customers are responsible for providing accurate information about the service location, number of signers, number and type of documents, witness requirements, printing needs, and requested service.

CANCELLATIONS AND RESCHEDULING

Customers should notify SteadyFlow as soon as possible when an appointment must be cancelled or rescheduled.

Any cancellation, rescheduling, or no-show charge disclosed through the booking page, quote, invoice, payment link, confirmation, or written service agreement will apply to that appointment.

Charges may apply when SteadyFlow has already reserved appointment time, begun traveling, printed documents, purchased third-party services, prepared materials, or performed other work for the appointment.

NO-SHOWS AND LATE ARRIVALS

A customer may be considered a no-show when the customer, signer, or required witness is unavailable at the confirmed time and location or cannot be reached within a reasonable waiting period.

Late arrivals may shorten the available appointment time, cause the appointment to be rescheduled, or result in waiting-time or cancellation charges when disclosed in advance.

MOBILE NOTARY AND TRAVEL CHARGES

Travel, mileage, convenience, parking, toll, after-hours, waiting-time, printing, and additional-stop charges are separate from the fee for the notarial act when identified separately.

Travel or preparation charges may remain due when SteadyFlow arrives or begins traveling but the notarization cannot be completed because of:

• Missing or unacceptable identification.

• An incomplete document.

• A missing signer or required witness.

• A signer’s unwillingness or inability to proceed.

• Incorrect appointment or location information.

• The customer’s failure to confirm the receiving party’s requirements.

• A request that the notary cannot lawfully complete.

A customer will not be charged a notarial-act fee for a notarial act that was not performed. However, separately disclosed travel, printing, waiting-time, convenience, or preparation charges may still apply.

REMOTE ONLINE NOTARIZATION

RON sessions may require identity-proofing, credential-analysis, technology, or platform services provided by a third party.

Platform, identity-verification, credential-analysis, or processing charges may be nonrefundable once the applicable process has begun, even if the signer does not pass identity verification or cannot complete the session.

A session may be rescheduled when reasonably possible, but completion cannot be guaranteed if the signer cannot meet the legal, identification, document, or technical requirements.

COMPLETED SERVICES

Fees for services that have been fully performed are generally nonrefundable.

A notarization does not guarantee that a document will be accepted by a court, government agency, lender, title company, employer, correctional facility, impound lot, financial institution, or other receiving party.

A refund will not ordinarily be issued because a receiving party rejects a document for reasons unrelated to an error made by SteadyFlow.

STEADYFLOW CANCELLATIONS

If SteadyFlow cancels an appointment and cannot provide or reasonably reschedule the service, the customer will receive a refund of amounts paid for services that were not performed.

A refund may be reduced only by third-party costs or completed work that the customer previously approved and that cannot reasonably be recovered.

BUSINESS SUPPORT SERVICES

Refund eligibility for business support services depends on the work completed, time spent, materials prepared, third-party expenses, and the terms of the applicable quote, invoice, or written agreement.

Completed work and approved third-party expenses are nonrefundable. If a prepaid project is cancelled before completion, SteadyFlow may refund the portion attributable to work not yet performed, after deducting completed work and nonrecoverable expenses.

WEDDING OFFICIANT SERVICES

Wedding officiant deposits, retainers, cancellations, rescheduling, travel, rehearsals, ceremony customization, and refund terms may be governed by a separate written service agreement.

When a separate agreement applies, its cancellation and refund terms control.

DUPLICATE OR INCORRECT PAYMENTS

Customers should promptly contact SteadyFlow concerning a duplicate charge or incorrect payment amount.

Verified duplicate payments or billing errors caused by SteadyFlow will be corrected or refunded using an appropriate payment method.

REFUND REQUESTS

Refund requests should include the customer’s name, appointment date, service requested, payment date, amount paid, and reason for the request.

Requests will be reviewed based on the services performed, travel completed, preparation undertaken, third-party costs, communications, and terms disclosed for the transaction.

Approved refunds will generally be returned through the original payment method when possible. Processing time may depend on the bank, card issuer, or payment provider.

CHARGEBACKS AND PAYMENT DISPUTES

Customers should contact SteadyFlow before filing a chargeback or payment dispute so we have an opportunity to review and resolve the concern.

Filing a payment dispute does not cancel valid charges for services performed, travel completed, materials prepared, or nonrecoverable third-party expenses.

POLICY CHANGES

We may update this policy when our services, business practices, or payment arrangements change. The updated policy will be posted on this page with a revised effective date.

The policy disclosed and accepted for a particular confirmed transaction will apply to that transaction unless otherwise agreed in writing.

CONTACT US

For cancellation, rescheduling, payment, or refund questions, contact:

SteadyFlow Solutions Group LLC
Plant City, Florida
Email: info@steadyflowsolutionsgroup.com
Phone: (448) 844-3569
Website: steadyflowsolutionsgroup.com

​